Important UCAT NIE Order Instructions:
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IMPORTANT UPDATE AND ACTION PLAN IN RELATION TO COVID-19
As you are most certainly already aware of preventing the spread of COVID-19 is currently the most prominent issue in our society and is affecting the lives and day-to-day activities of every single individual. In an effort to ensure that we are doing our part and are following important instructions from the State and Federal Government bodies as well as recommendations from WHO (World Health Organisation), we have had to make necessary arrangements and also to implement some important rules in relation to our services.
Precautionary measures in relation to NIE Workshops (Inc. all UCAT & Interview workshops) until further notice:
Are the NIE Workshops still conducted?
Yes. Currently, all our workshops are still going ahead as planned, pending further advice from the Australian Government concerning public gatherings and activities.
What if I am feeling unwell on the day of the workshop?
If you are showing any symptoms of the COVID-19 (Click here for symptoms) on the day OR days leading to the workshop, you must notify us before attending the workshop. It would be important for you not to attend the workshop until you are cleared by an official health care provider.
In most major cities, we have multiple dates for our workshops and we can easily swap your workshop date until you feel well and are symptom-free.
IMPORTANT:NIE must be notified of the reason for your absence, preferably prior OR on the morning (before 9.00 am) of the workshop at the very latest. The failure to do so will be treated as general absence and you will not be given an option to attend an alternate date.
What if my workshop is cancelled?
As much as this is something that we would like to avoid, in the current climate, safety of our students, parents, and teachers is our main priority and hence it could become necessary or even mandatory. But please do not be alarmed, as per NIE's Terms and Conditions we will provide alternate arrangements to still deliver workshop content in the event of any workshops being cancelled due to reasons beyond organisation's control. With the current and rapid developments around COVID-19 we have been made arrangements ahead of time to ensure that all our current and prospective client's needs are catered for. Should a workshop get cancelled or postponed, you will be notified by email and SMS, and you will have the following options to choose from:
a. Enrolment into interview and/or psychometrics testing preparation services such as but not limited to: Medical Interview Workshop, 1-on-1 interview and/or psychometrics training, AMIET program, Confidence Webinar, etc. is absolutely final and no refund is given for cancelling or not attending the booked training. Similarly, no refund is offered if the candidate was not offered an interview and no longer require the training services.
b.Simulated UCAT Day also known as UCAT Workshop (full refund given less $35 administration fee if at least 7 days notice given). NIE should be informed no later than 7 days in the event that student cannot attend the chosen workshop date and wishing to swap to a different workshop date in an any given year. The student will be provided with the next available workshop date.
c. If the student did not inform NIE of inability to attend the workshop and did not receive permission in written form from NIE to change their workshop date, if the student chooses to do so, the student will have to enrol into a Simulated UCAT Day / UCAT Workshop program at a full workshop cost.
d. If the Simulated UCAT Day was purchased together with particular book/books as a package, a refund will be provided for the remaining part of the total fees paid less the full cost of the purchased book/books, the postage fee of $14.99, and less $35 administration fee. The book/books cannot be returned or refunded unless the refund is requested within 7 days of the purchase, and the book will be in original and unused condition.
e. Refunds will be sent to the original payment used in the charge for both products and services.
In the events such as but not limited to and that are beyond NIE's control: natural disasters, viral/bacterial outbreaks resulting in epidemia or pandemia resulting in government restrictions being imposed on organisation's ability to conduct public events, teachers unable to facilitate workshop/s and/or seminars where teachers have to fly in to conduct the workshop and flight/s being cancelled and/or delayed, teacher becoming ill or unwell, the arranged venue where the workshop/s and or/seminars have been scheduled has been cancelled for whatever reason, as well as any other event/s, disaster/s, and/or condition/s that prevents NIE from conducting the scheduled workshop/s, seminar/s, or any form of training as originally scheduled.
NIE will do/try their best to make arrangements in a timely manner to ensure that all our current and prospective client's needs are catered for. Should a workshop/s, seminar/s or any form of training get cancelled or postponed, you will be notified by email and SMS, and the following or alternative options which might be developed at the time to choose from:
1. In most major cities, we have multiple dates for our workshops and we can swap your workshop date to another date from the available dates.
2. In an event that in-person physical attendance workshop is cancelled or postponed, NIE will deliver the same or similar workshop (with any amendments as required) that would otherwise run the in-person training via a digital platform.
3. In the event of in-person workshop cancellation under this section and due to specified reasons provided above, NIE reserves the right not to issue refunds unless NIE is not able to provide the service via other means or offer an alternative type of training to meet the student's learning needs.
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